Project & Service Coordinator

About Sapphire
Sapphire is a leading full-service audio-visual (AV) integration company serving Western Canada. We design, supply, and deliver custom AV solutions — from immersive sound systems and LED walls to integrated video and control systems for arenas, education, corporate spaces, performing arts venues, and more.

Sapphire is looking for individuals who embodies our core values:

• Skilled: We set the standards by hiring and developing the best. All of our team members are experts in their fields.
• Trustworthy: We deliver on our word. We value honesty over profits, building and maintaining trust with our team and partners.
• Responsive: We are intentionally accessible and quick in our responses.
• Passionate: No matter our role, we love what we do, and always work to provide the best results for our customers.
• All In: Whether it’s staying late to finish the job, getting the design done in time, or grabbing the plunger, our team is ready to do whatever it takes.
• Fun: Whether we’re on the job site or in the office, we’re all about enjoying the ride together.

We care about our people and we’re committed to setting you up for success.

Position Summary

We are seeking a Project & Service Coordinator to support the planning and execution of audiovisual (AV) projects, with responsibilities spanning both installation delivery and service client support. This role can be based in Calgary, Sherwood Park, or Abbotsford.

This role is ideal for someone with construction coordination or scheduling experience who is comfortable with technology, even if not an AV specialist. Working closely with our Project Managers, Sales team, Service team, and Site Leads, you will focus on scheduling, logistics, client communication, and coordination, helping ensure a smooth client experience from kickoffthrough handover and into ongoing service.

Key Responsibilities

Support Project Delivery

• Assist with managing project lifecycles from kickoffthrough handover.
• Build and update schedules that account for travel, site access, and logistics.
• Track deliverables and flag potential issues for escalation.

Coordinate Service Support

• Work with the Service team to schedule technicians for client requests and SLA commitments.
• Ensure handover from projects to service is smooth and well-documented.
• Support client responsiveness by tracking and following up on open issues.

Work with Clients

• Act as a day-to-day contact for clients on scheduling and coordination.
• Provide timely updates and progress reports.
• Escalate scope or budget concerns to senior team members.

Plan and Coordinate Teams

• Schedule and coordinate technicians, subcontractors, and site leads in alignment with Project Managers.
• Adjust resources across multiple sites and service calls as priorities shift.
• Ensure safety requirements and company standards are factored into planning.

Assist with Risk and Issue Tracking

• Identify scheduling or logistical risks early and bring them forward with recommendations.
• Escalate technical issues to AV specialists to minimize client impact.
• Support compliance with construction safety regulations and COR standards.

Help Ensure Quality

• Participate in site walk-throughs and reviews with senior staff.
• Document client feedback and track action items to closure.

Qualifications and Skills

• 2–4 years of experience in project coordination, service coordination, or construction support.
• Strong background in construction environments (commercial, institutional, or specialty trades).
• Comfortable with technology; AV experience is an asset but not required.
• Strong organizational and time management skills, with the ability to balance logistics across multiple projects and service requests.
• Clear and professional communication skills, with client-facing experience.
• Competence with scheduling or project management tools.
• Valid Class 5 driver’s license and willingness/flexibility to travel as required.

Preferred Certifications

• ITIL Foundations or CAPM
• AVIXA CTS (Certified Technology Specialist)

Other Requirements

• Valid Class 5 driver’s license.
• Willingness to travel to project sites as needed.
• Smartphone with data plan for occasional business use.
• CSA-approved 6–8” Green Triangle safety boots.

Upon acceptance (costs reimbursed by Sapphire):

• Three-year Driver’s Abstract.
• Name-based Criminal Record Check.

How to Appy: https://www.sapphire.ca/post/project-service-coordinator-installation-client-support ; https://www.sapphire.ca/

Veterans of the Canadian Armed Forces, Visible minorities, Indigenous people, and Newcomers to Canada are welcome to apply.