Job Title: Client Services Administrator (CSA)- EPIC Calgary/Edmonton Primary Purpose of the Job: To provide front-end client service and create a welcoming and comfortable environment for all Clients. Procure resource materials and ensure materials are accessible. Provide supported referrals to clientele. Develop connections with human service agencies in the region. Report to and provide administrative support to the Program Manager. Provide administrative support and data entry to the program and other areas as needed. Reports to: Program Manager Duties and Responsibilities:

• Welcome clients– whenever possible, greet individuals by name
• Direct clients to resources that best suit their needs, such as publications, templates, online resources/websites, MCG-developed resource materials, help lines, other service providers, government agencies, community resources, etc.
• Conduct eligibility screening of potential clients.
• Direct/refer clients to internal and external services best suited to their needs; this could include supported referrals to arrange for wrap-around case management.
• Answer the phone in a pleasant & timely manner - explain program and services; book appointments; transfer calls where required; take messages for clients/staff; explain eligibility requirements.
• Timely email responses to server submissions and ad-posted leads.
• Schedule clients for registration process – Information intake, Assessments, One-on-One EDA appointments when required.
• Organize tracking of inquiry status (date of contract, prescreen completion etc.)
• Complete and assist with photocopying/faxing/printing of documents for staff and clients.
• Troubleshoot computer/printer/photocopier issues - fix problems or complete IS work order form.
• Administer Government and internal database entry as required. 
• Assist with month-end report preparation as required.
• Social Media Presence
• Other duties as assigned.

Qualifications:

• Post-secondary education in administrative management or a related area or two years of direct experience
• Experience working in a client-based industry.
• Experience and/or understanding of working with clients facing barriers to employment and/ or support in the community.
• Experience handling sensitive information and handling personnel matters with discretion.
• Ability to work effectively in a fast-paced, professional environment.
• Apply critical thinking techniques in challenging situations.
• Communication and problem-solving skills, exceptional client service, and people skills
• Experience in resource identification and procurement.
• Demonstrate flexibility and adaptability.
• Working knowledge of database management 
• Working knowledge of MS Office
• Knowledge of local community resources and agencies

Candidates are asked to submit their resumes and cover letters through the link below or by emailing hiring@mcgcareers.com. We thank everyone for their interest; however, due to the anticipated number of applicants, only candidates selected for interviews will be contacted.

Train Alberta is an innovative online training provider that offers a comprehensive catalogue of educational and training products ranging from short industry certification courses to in-depth post-secondary certifications and diplomas. Train Alberta is currently hiring True Colors Facilitators  based in Edmonton and Calgary (remote). Candidates must ·        True Colors Certified Facilitator ·        Minimum 5 years experience in facilitating True Colors ·        Located in Edmonton or Calgary (2 positions in each location) ·        Must have own transportation Interested candidates are asked to submit their resume and cover letter to hiring@mcgcareers.com

MCG Careers has provided services to unemployed Albertans since 1987. We utilize current career development techniques to assist individuals with successful employment preparation, job placement, training on the job, workshops, and skill training programs. At MCG, We See Good Things in our staff and show it with programs that include staff wellness plans, education funds, 35-hour work weeks, Christmas bonus days, summer hours, long weekend early closures, bonus points program, and flex time for our 2-year staff. Our dedicated staff allows us to deliver our programs with a solid commitment to our clients and provide the best service possible to assist all Albertans. Join us!  Our Foothills Career and Employment Centre has two locations, Okotoks and High River and provides Itinerant Services in the surrounding communities of Diamond Valley, Nanton, Vulcan and Claresholm. This role will be based out of the Okotoks location. Job Title: Administrative Assistant Main Purpose of the Job: To perform the administrative duties and operational requirements for MCG Foothills. To support clients in the resource centre with employment and education-related research, document completion, and technology challenges. Reports to: Program Manager Direct Reports: Not Applicable. Duties and Responsibilities:

• Review client applications and enter information with accuracy into internal databases
• Compile information and statistical data with accuracy
• Complete all month-end reports as per policy and procedures including ensuring the accuracy of data entry, importing statistical information into report templates, monthly tracking, and final synopsis report.
• Follow outlined procedures and keep accurate, current records as required
• Provide coverage for both Okotoks and High River centres when required
• Maintain up-to-date files and store files as per company policies and processes
• Re-format and update forms, materials, and assessments used for services and programs as necessary
• Ensure knowledge and application of all office equipment
• Attend all staff development events
• Assist with data entry using prescribed systems for all career coaches
• Monitor and respond to live chat and website leads
• Provide support to MCG career and employment services and programs.
• Ensure invoices are received, checked for accuracy, and issue POs
• Order stationery, client resources and program supplies
• Assist with organizing client graduations and issuing certificates
• Maintain email distribution list and send weekly updates to clients
• Create new client files and assist with preparing for session start up
• Book and manage client appointments, answer client questions, address client concerns
• Assist clients in the resource center with employment and education-related research, document completion and technology challenges.
• Understanding of CARF, FOIP and File Management obligations.
• Assist with planning events and participate in community activities as needed.
• Full Coordination of archiving as required.
• Other duties are required

Qualifications:

• Office Administrative course or equivalent experience
• MS Office Suite (proficient in word/excel)
• Strong working knowledge of Databases
• Strong working knowledge of Mobius
• Excellent customer service

If you share our drive to help Albertans change their lives, please send us a resume and cover letter and tell us a little about yourself. You may apply through the link below or by emailing us at hiring@mcgcareers.com  No phone calls, please. We thank you for your interest, however, do the anticipated number of applications, only those candidates selected for an interview will be contacted.

MCG Careers has provided services to unemployed Albertans since 1987. We utilize current career development techniques to assist individuals with successful employment preparation, job placement, training on the job, workshops, and skill training programs. At MCG, We See Good Things in our staff and show it with programs that include staff wellness plans, education funds, 35-hour work weeks, Christmas bonus days, summer hours, long weekend early closures, bonus points program, and flex time for our 2-year staff. Our dedicated staff allows us to deliver our programs with a solid commitment to our clients and provide the best service possible to assist all Albertans. Join us! Our Employment Preparation for Careers in Construction program is EPIC! It is a Workforce Development program preparing individuals to develop a foundation of hope and the employability and foundational skills needed to find, obtain and keep employment within the construction industry. If you share our drive to help Albertans change their lives, please send us a resume and cover letter and tell us a little about yourself. No phone calls, please. Only those candidates selected for an interview will be contacted.

Primary Purpose of the Job:

• Provide career and employment activities and interventions 1:1 or in small groups to clients with high barriers to employment 40% in the office and 60% on the worksite
• Provide client-centric assessment, service plan development, service management and job maintenance support
• Coordinate and participate in wrap-around case management with other service providers to address client barriers to employment
• Provide employment development activities (EDA), and job search instruction 1:1 or in small group sessions
• Implement the Hope-Centered Model of Career Development (Hope-Centered/CD) throughout all stages of the program
• Conduct job site visits and deliver work maintenance interventions
• Work with the Employer Resource Coordinator to recruit and support employers

Reports to: Program Manager Direct Reports: N/A Duties and Responsibilities:

• Develop, supervise, and support the administration of the assessment and testing functions of the program to identify client barriers, strengths, experience, and resources
• Incorporate Hope-Centered/CD interventions and activities through all stages of the program
• Adapting to each client’s unique needs provide employment development activities and coaching
• Maintain accurate, up-to-date client files, including the Minister’s tracking system Mobius
• As part of service management in a client-based program model, work collaboratively with other staff to meet all requirements of the contract
• Participate in the weekly case management meetings discussing service management for each client as required
• Other duties as assigned

Qualifications:

• Post-secondary education in a related field or CCDP designation
• Minimum two years’ experience providing client-centric assessment to clients with disabilities or barriers to employment or three years of experience working in a client-based industry
• Minimum of two years experience working with clients with barriers such as addictions, poverty, single parent, mental or physical health, disabilities, food or housing insecurity, lack of work experience, etc., preferably in an employment coaching role
• Experience handling sensitive information and handling personnel matters with discretion
• Ability to work effectively in a fast-paced professional environment
• Understanding of adult learning theory and experience facilitating a small group or face-to-face instruction
• Experience in holistic wrap-around case management, including working with multiple agencies/professionals
• Demonstrate flexibility and adaptability
• MS Office with the ability to transfer skills
• Access to a reliable vehicle
• Mobius experience an asset

If you are unable to apply through this website, we kindly ask that you email your application to hiring@mcgcareers.com

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