Guest Services Team Lead

Aug 28, 2024

  • Full Time
  • Calgary

Germain Hôtels

N.B: Full-time, 30 to 40 hours per week, variable hours. Day, evening and weekend shifts, Hourly wage from 21.50 to 22.50$

JOB SUMMARY

Reporting to the Guest Services Manager, the Guest Services Team Lead is responsible for ensuring the highest level of guest service and that standards are maintained for all positions within the front office while on duty.

WHAT WE OFFER

  • A percentage of the group insurance is paid by the employer for full time employees
  • Promotional rate to discover Germain Hôtels properties through Canada
  • Opportunities to develop your career within a growing company across Canada
  • Access to the hotel gym
  • Employee referral program
  • Employee Assistance Program for team member and their family

YOUR ROLE

  • Oversee shift operations for the front office department while on duty ensuring a smooth operation and the highest level of guest satisfaction
  • Train, coach and mentors employees. Creates an environment that allows employees to achieve job fulfillment
  • Distribute tasks, coordinate workflow for the department to ensure on-time delivery and efficient performance on all duties
  • Seek feedback on guest satisfaction and resolves problems in accordance with our mission statement
  • Effectively maximize inventory levels during high occupancy/sold out nights
  • Monitor standards, details, policies and procedures
  • Know all emergency procedures and general crisis situation management, including fire and emergency procedures, procedures for the handling of the fire panel.  Makes sure all employees follow these procedures to ensure guest safety.  Promotes a safe working environment
  • Maintain a high level of professionalism in all aspects of job performance
  • Consistently demonstrate a commitment to personal guest service excellence
  • Comply with the Germain Hotels policies, procedures and code of ethics
  • Perform any and all other tasks which are assigned by management

YOUR PROFILE

  • Hospitality diploma / degree is an asset
  • 1 year of experience in guest services in the hospitality industry
  • Problem solving skills, as well as the ability to work quickly and multi-task
  • Excellent customer service and communication skills
  • Supervisory experience is an asset
  • Able to work in a team environment
  • Excellent verbal and written communication in English
  • A second language an asset

Apply – we look forward to hearing from you!  

  • Website: https://www.germainhotels.com/fr